Return Policy

MyGlassSlipper.com – All shoes purchased from MyGlassSlipper.com may be exchanged or returned for a credit or refund within the first 14 days after your items are delivered to your door, not 14 days from the day you order. Purses and other accessories may be exchanged or returned for a credit or refund within the first 30 days.

BridalShoes.com or PromShoes.com – All items purchased from BridalShoes.com and PromShoes.com may be exchanged or returned for a credit or refund within the first 30 days after your items are delivered to your door, not 30 days from the day you order.

There are no restocking fees and you do not have to call for a return authorization. This policy applies to all orders of three pair of shoes or fewer*. There is no limit to the number of non-shoe items in an order.

Pack shoes in their shoeboxes just as you received them and place in cardboard shipping box. Shoes damaged during return shipment due to negligent packing will not be accepted.

^*When ordering four pair of shoes or more (excludingBridesmaid Parties) If a customer orders more than three pair of shoes, there will be a $5.00 per pair re-stocking fee for each pair of shoes exceeding the three pair limit. There are no restocking fees for the first three pair of shoes and you do not have to call for a return authorization. This policy applies to all orders of four pair of shoes or more except when the order is for a bridesmaid party. There is no limit to the number of non-shoe items in an order.

Shipping fees will automatically be charged on all exchanges.

How to Return/Exchange Items

To return or exchange any item you purchased, simply fill out the return form (pink or yellow sheet) included with your order and ship the package to 504 Big Bear Blvd. Columbia MO 65202. We do not require a return authorization number. Once your returned items have been processed, you will receive an email confirmation detailing the refund or exchange. Your refund should appear in your account within three days of receiving your email confirmation. For exchanges, any difference in price will be either charged or refunded to the credit card used on the initial purchase unless requested otherwise.