All items purchased from the MyGlassSlipper.com family may be exchanged or returned for a credit or refund within the first 30 days after your items are delivered to your door, not 30 days from the day you order. Returns received after the 30 day mark may be subject to a restocking fee.
If your order does not arrive, MyGlassSlipper.com must be notified within 30 days from the day the items were shipped. If you do not notify MyGlassSlipper.com within 30 days that your order did not arrive, no refund or replacement will be available.
There are no restocking fees and you do not have to call for a return authorization. This policy applies to all orders of three pair of shoes or fewer*. There is no limit to the number of non-shoe items in an order.
*When returning four pair of shoes or more If a customer returns more than three pair of shoes, there will be a $5.00 per pair re-stocking fee for each pair of shoes exceeding the three pair limit. There are no restocking fees for the first three pair of shoes and you do not have to call for a return authorization. There is no limit to the number of non-shoe items in an order.
Shipping Fees are non-refundable.
Dyed and Decorated Shoes
Custom dyed and custom decorated shoes are not returnable. We recommend you try on your shoes first and then send them back to our warehouse to be dyed or decorated. Please review and fill out the Shoe Dye Agreement form prior to having shoes dyed. To learn more about the shoe decorating process click here.
How to Return/Exchange Items
To return or exchange any item you purchased, simply fill out the return form (pink or yellow sheet) included with your order and ship the package to 504 Big Bear Blvd. Columbia MO 65202. We do not require a return authorization number. Once your returned items have been processed, you will receive an email confirmation detailing the refund or exchange. Your refund should appear in your account within three to five business days of receiving your email confirmation. For exchanges, any difference in price will be either charged or refunded to the credit card used on file unless requested otherwise. *Return label provided